How it works
Serenhelp is a user-friendly platform designed to connect individuals seeking mental health support with qualified therapists. Our goal is to make the process of finding, scheduling, and attending therapy sessions as seamless and stress-free as possible. Here's a step-by-step guide on how Serenhelp works for both clients and therapists:
For Clients:
Sign up and create your profile: Register using your email or phone number, and create a secure and anonymous profile. You can choose how much personal information you'd like to share with your therapist.
Attend the session: Join the video call through our secure platform, where you can communicate with your therapist in real-time. All calls are encrypted and confidential to ensure your privacy.
Browse and choose a therapist: Explore our extensive list of qualified therapists, each with their unique background, expertise, and approach. You can filter by specialty, language, and other criteria to find the best match for your needs.
Payment and feedback: After the session, the payment will be processed automatically. You'll have the opportunity to provide feedback and rate your experience, which helps us maintain the highest quality of services.
Schedule a session: Once you've chosen a therapist, book a session at a time that works for both of you. You'll receive a confirmation and reminders leading up to the appointment.
For Therapists:
Sign up and verify your credentials: Register with your main details and verify your email and phone number. Provide documentation, including a selfie, a photo of your passport or ID card, a copy of your Master's degree in Psychology or a similar field, and a photo of your license (if applicable).
Complete your profile: Fill out your profile with information about your experience, education, and areas of expertise. This will help clients find the right therapist for their needs.
Set your availability: Choose the days and hours you're available for appointments. Clients can then book sessions with you based on your availability.
Accept and attend sessions: Once your profile is approved, you can begin accepting appointments and providing therapy services to clients on our platform. Join the video calls through our secure platform, ensuring the confidentiality of your sessions.
Receive payments: We hold payments for 3 weeks in "quarantine" to protect against chargebacks, and then release the funds to you. You can choose to receive payments on a weekly or monthly basis.
Serenhelp is committed to providing a secure, confidential, and user-friendly platform for both clients and therapists. Together, we can help improve the lives of those seeking support and guidance.