Q: How can I become a therapist on Serenhelp?

A: To begin using Serenhelp, download our app from the App Store or Google Play Store. Create an account, fill in your profile, and then browse through our selection of vetted therapists. Once you've found the right fit, book a session and start your journey towards better mental health.

Q: How much can I earn as a therapist on Serenhelp?

A: Therapists set their own rates on Serenhelp. We charge a small percentage as a platform fee, but the majority of the earnings go directly to you. As you gain experience and build your reputation on the platform, you may be able to increase your rates.

Q: How do I schedule sessions with clients?

A: Clients can book sessions with you through our platform based on your availability. You'll receive notifications for upcoming sessions and can manage your schedule through the therapist dashboard.

Q: What kind of support does Serenhelp provide for therapists?

A: Serenhelp is committed to helping therapists succeed on our platform. We provide resources and support, including marketing and advertising assistance, to help you grow your practice and reach more clients.

Q: What is your cancellation policy for therapists?

A: Therapists can cancel a scheduled call without penalty if the cancellation occurs more than 24 hours before the session. If either party requests to reschedule a call, the other party must accept the new date and time for the 24-hour rule to apply again. In case a call is close to the 24-hour mark, it is advised to cancel and book a new one.

Q: How does Serenhelp handle payments for therapists?

A: Serenhelp holds therapists' earnings in "quarantine" for three weeks to account for potential chargebacks from clients or banks. After this period, funds are released, and we process payments to therapists on a weekly or monthly basis, depending on their preference.